Our commitment to privacy
Koko Drains respects your privacy. This policy explains the personal information we collect through this website, why we use it, how it may be disclosed, how long it may be retained, and the choices available to you.
Information we collect
We may collect identifiers and contact information you provide, including your name, telephone number, email address, service address, requested service, the contents of your message, and any photos or videos you choose to attach to a service request. We may also collect internet or electronic activity such as browser type, device information, pages viewed, referring page, approximate location derived from an IP address, and interactions with the website.
Sources and purposes
Information is collected directly from you, automatically from your browser or device, and from service providers that help operate the website. We use it to respond to requests, schedule and deliver services, communicate with customers, maintain security, prevent fraud, improve website performance, measure advertising when permitted, comply with law, and establish or defend legal claims.
How information may be disclosed
We may disclose information to website hosting, communications, scheduling, analytics, advertising, payment, security, professional-adviser, and other service providers that perform work for us. We may also disclose information when required by law, during a business transaction, or to protect rights and safety. We do not sell personal information for money. Some advertising or analytics activity may be considered “sharing” under California law when enabled.
California privacy rights
Subject to applicable law and exceptions, California residents may request to know or access personal information, correct inaccurate information, delete information, receive a portable copy, opt out of sale or sharing, and limit certain uses of sensitive personal information. We will not discriminate against you for exercising a privacy right.
To submit a request, call 626-695-9323 or use our contact form and identify the request as a “California Privacy Request.” We may need to verify your identity. An authorized agent may submit a request where permitted by law.
Retention and security
We retain information only as reasonably necessary for the purposes described above, including service records, legal obligations, dispute resolution, security, and enforcement. Retention periods vary by the type and context of information. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system is completely secure.
Children and external links
This website is intended for a general audience and is not directed to children under 13. The site may link to third-party websites with their own privacy practices; Koko Drains is not responsible for those practices.
Changes and contact
We may update this policy and will post the revised effective date. Questions or requests may be submitted by calling 626-695-9323 or through the contact page.